Contact Us
Last Updated: May 26, 2026. We regularly review our policies to ensure the best shopping experience for our customers.
WE’RE HERE TO HELP
Our customer support team is ready to assist you with any questions about your order, our products, or our policies.
Email (fastest response)
info@elfcosmeticcs.com
For order-related questions, returns, or product inquiries – please include your order number (if applicable) and a clear description of your issue. We typically reply within 1 to 2 business days.
Phone
+1 (213) 322-3888
Support hours
Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)
We are closed on major US holidays.
Business & return address
334A E 2nd St
Los Angeles, CA 90012
United States
Important – No physical retail store
This address is our business and returns processing facility only. We do not operate a physical storefront or showroom. We do not accept walk-in visits, on-site pickups, or in-person returns. All returns must be shipped using our prepaid return label after receiving a return authorization.
What we do NOT offer at our address
- No physical retail store / no showroom
- No on-site shopping or product browsing
- No in-person returns or exchanges
- No will-call / local pickup
All transactions and returns are handled exclusively online and through our shipping carriers.
How to return an item (quick guide)
- Email info@elfcosmeticcs.com with your order number and reason for return.
- Receive a return authorization and prepaid return label within 1–2 business days.
- Print the label, attach it to your package, and drop it off.
- Your return is FREE – no restocking fee.
Please do not send any returns without prior authorization – they may not be accepted.
Response time guarantee
- Emails: 1 to 2 business days (usually faster)
- Phone calls: Answered during published business hours. If you reach voicemail, please leave a message with your name, order number, and callback number – we will return your call within 1 business day.
We look forward to assisting you!