Last Updated: May 26, 2026. We regularly review our policies to ensure the best shopping experience for our customers.
WHO WE ARE
elfcosmeticcs is a 100% online-only retailer specializing in quality cosmetic products. We do not operate any physical store, showroom, or pop-up location. Our entire business is built around serving customers across the contiguous United States through a simple, transparent, and fully digital shopping experience.
elfcosmeticcs is a legally registered business operating from Los Angeles, California, United States.
OUR LOCATION
Our business headquarters and returns processing facility are located at:
334A E 2nd St
Los Angeles, CA 90012
United States
THIS IS NOT A RETAIL STORE
This address is used for administrative purposes and for receiving authorized returns. We do not welcome walk-in visits, on-site shopping, or in-person returns. All customer interactions happen online or via phone or email.
WHAT MAKES US DIFFERENT
- FREE SHIPPING on every order – no minimum purchase required
- FREE RETURNS within 30 days for quality issues (unused, original packaging)
- No restocking fees – ever
- Secure checkout – Visa, MasterCard, and PayPal accepted
- Responsive customer support – real people, real answers
OUR COMMITMENT
We believe that buying cosmetics online should be easy, reliable, and free of surprises. That is why we have designed every policy – from shipping to refunds – to be clear, fair, and customer-friendly. Our small but dedicated team works from our Los Angeles facility to process orders, handle returns, and provide responsive customer support.
CUSTOMER SUPPORT
You can reach our support team:
- Email: info@elfcosmeticcs.com (recommended – reply within 1–2 business days)
- Phone: +1 (213) 322-3888 (Monday – Friday, 9:00 AM – 6:00 PM PT)
OUR PROMISE TO YOU
We are an online-only retailer – no distractions, no storefront overhead. This allows us to offer better value, consistent policies, and a straightforward return process. When you shop with elfcosmeticcs, you are shopping with a merchant that has been built to respect your time, your money, and your trust.
Thank you for choosing us.